Privacy Policy

Effective Date: July 19, 2026

At Springwater Immigration Consulting, we take your privacy and the confidentiality of your personal information very seriously. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, springwaterimmigration.ca.

1. Information We Collect

We collect personal information that you voluntarily provide to us when interacting with our digital portal. This occurs when you fill out our Free Assessment forms, request consultation bookings, or contact us directly. This data may include:

• Identity Data: Full name, date of birth, nationality, and country of residence.
• Contact Data: Email address, telephone number, and physical mailing address.
• Immigration Profile Data: Details regarding your education, language test scores, work history, family composition, and criminal or medical history shared during assessments.
• Payment Metadata: When paying via Stripe or organizing a wire transfer, we collect the billing and transaction details necessary to process your invoice. We do not store raw credit card numbers on our servers; all transaction text is encrypted securely by Stripe.

2. How We Use Your Information

We use your personal data strictly for legitimate professional purposes, including:

• Evaluating your baseline eligibility for Canadian permanent or temporary residence programs.
• Responding to your direct inquiries or scheduling formal consultations.
• Securely processing service payments, generating invoices, and tracking client account balances.
• Maintaining regulatory compliance and records as mandated by CICC regulations.
• Optimizing our website performance and user experience.

3. Absolute Confidentiality & Data Sharing

Your data is protected under strict professional confidentiality rules. We do not sell, rent, trade, or share your personal information with third-party marketers. Your data is only shared:

• With Canadian government bodies (such as IRCC) after you have formally retained our services under a signed Retainer Agreement.
• With specialized secure intermediaries (like Stripe) solely to fulfill payment transactions.
• If required by law, a court order, or an official audit by the College of Immigration and Citizenship Consultants (CICC).

4. Data Security Measures

We implement standard industry-grade electronic, administrative, and physical security measures to protect your sensitive information from unauthorized access, modification, or disclosure. Please note that while we use secure database networks (such as protected immigration case management software), no data transmission over the open internet can be guaranteed as completely airtight.

5. Cookies and Analytics

Our website may employ “cookies” to evaluate traffic patterns and improve usability. You can configure your personal web browser settings to block or refuse cookies, though doing so might limit access to certain interactive elements of our Site (such as assessment forms).

6. Your Access and Rectification Rights

You have the right to request a copy of the personal data we hold about you or request corrections to inaccurate information. Please note that data retention is subject to specific timeline mandates dictated by CICC bylaws for consulting audits.

7. Contact Information

For any privacy concerns, data modification requests, or questions regarding this policy, please reach out to us at:

• Email: [email protected]
• Phone: (403) 401-9848
• Mailing Address: 500 4th Ave SW Suite 2500, Calgary, AB T2P 2V6, Canada